Refund Policy

Credit packs

If you have not used any credits from a pack, you can ask for a full refund within 14 days of buying it. If some credits were used, we refund the unused share on request within the same 14 days. After 14 days credit packs are not refundable, but they never expire.

Subscriptions

You can cancel a monthly or yearly plan at any time and keep access until the end of the period you paid for. We do not refund part-used periods, with two exceptions: a yearly plan cancelled within 7 days of the first charge with no watermark-free downloads made, and a charge made in error.

Problems with the service

If a download or an AI receipt failed and a credit was still used, tell us and we will restore the credit or refund it.

Not refundable

Accounts closed for breaking the Acceptable Use Policy.

How to ask

Email hello@goreceipt.cc from the address on your account, with the order details if you have them. We reply within two business days. Refunds go back to the original payment method through our payment partner Creem and can take several days to appear.